Duties & Responsibilities

• Achieve outlet sales targets by driving sales performance, managing manpower, and executing effective sales strategies.
• Ensure all outlets comply with the Company's Standard Operating Procedures (SOPs), policies, and operational standards.
• Oversee daily outlet operations, including sales promotions, merchandising compliance, logistics coordination, inventory control, and software/hardware maintenance.
• Lead, coach, mentor, and motivate Outlet Supervisors and Associates to achieve store KPIs and operational excellence.
• Partner with the Human Resources team on manpower planning, recruitment, employee performance appraisals, and training & development initiatives.

Job Requirements

• Minimum 3 years of relevant working experience in retail operations or a related field.
• Willing to work on weekends, public holidays, and on a shift basis, including extended or irregular working hours when required.
• Proactive, self-motivated, and results-oriented with a positive attitude.
• Open-minded, adaptable, and able to work effectively in a fast-paced environment.

  Spoken Language:  Malay, English

  Written Language:  Malay, English

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