Duties & Responsibilities• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships of trust through open and interactive communication. • Provide accurate, valid, and complete information by using the right methods/tools. • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Resolve customer complaints via phone, email, mail, Symple and other means of tools that company uses. • Work with all warehouse and transport team to ensure proper customer service is being delivered. • Provide reports to HOD of Supply Chain. • Happy customer. • Support clerical and administrative work related to all warehousing and transport activity.
Job Requirements- Degree in any field. Preferably degree in Retailing, customer relation, public relation etc. - Fast and proactive response attitude towards feedbacks and enquiry received. - Experience in retail operations, customer service, helpdesk.
Employment Type: Permanent (Full Time)
Industry: Retail / Wholesale Trading / Property
Spoken Language: Malay, English
Written Language: Malay, English