ASSISTANT MANAGER, MAINTENANCE SUPPORT

Duties & Responsibilities

Job summary:

  • To support the smooth operation of retail outlets by coordinating timely and cost-effective maintenance services, ensuring all store facilities and equipment are safe, functional, and compliant, while minimizing disruption to daily store operations.

Key Responsibilities:

1. Retail Outlet Maintenance Support
  • Coordinate preventive and corrective maintenance for retail outlets, including M&E systems, refrigeration, air-conditioning, lighting, plumbing, and store fixtures.
  • Ensure prompt response and resolution of store maintenance requests and breakdowns.
  • Act as PIC for assigned outlets or regions and support store teams on maintenance-related matters.
  • Conduct regular outlet inspections to identify defects, safety risks, and improvement opportunities.

2. Vendor & Contractor Coordination
  • Liaise with approved vendors and contractors for repair, servicing, and emergency works.
  • Monitor vendor performance, workmanship quality, SLA adherence, and safety compliance.
  • Support sourcing of quotations, cost comparisons, and job recommendations for approval.

3. Cost Control & Budget Monitoring
  • Assist in tracking outlet maintenance expenses and ensuring works are within approved budgets.
  • Support cost optimization initiatives through preventive maintenance and better vendor management.
  • Verify job completion, supporting documents, and invoices prior to submission for approval.

4. Preventive Maintenance & Asset Tracking
  • Support implementation and compliance of preventive maintenance schedules for outlets.
  • Maintain accurate maintenance records, asset registers, and equipment service history.
  • Assist in asset tagging, condition assessment, and replacement planning for retail equipment.

5. Compliance, Safety & Store Standards
  • Ensure maintenance works comply with company standards, statutory requirements, and mall / landlord regulations.
  • Enforce safe work practices and proper permit requirements for contractors at outlets.
  • Support internal audits, safety inspections, and corrective action follow-ups.

6. Reporting & Continuous Improvement
  • Prepare and update maintenance reports such as breakdown trends, vendor performance, and PM compliance.
  • Analyze recurring outlet issues and recommend corrective and preventive measures.
  • Support standardization of maintenance processes and best practices across outlets.

7. Cross-Functional Coordination
  • Work closely with Store Operations, Projects, Supply Chain, and Finance teams to support outlet performance.
  • Support new outlet openings, store renovations, and handover processes from Projects to Maintenance.

Job Requirements

Education & Experience

  • Diploma / Degree in Engineering, Facilities Management, or related discipline.
  • Minimum 3–6 years of experience in retail outlet maintenance or facilities support.
  • Experience handling multi-site retail operations is preferred.

Skills & Competencies

  • Knowledge of retail outlet facilities, refrigeration, HVAC, and basic M&E systems.
  • Strong coordination, problem-solving, and time management skills.
  • Vendor management and cost control experience.
  • Good communication skills to engage store teams and landlords.
  • Proficient in MS Office; CMMS experience is an advantage.

Personal Attributes
  • Hands-on, responsive, and service-oriented.
  • Able to handle urgent breakdowns and work under pressure.
  • Willing to travel frequently to retail outlets.