Key Responsibilities:
1. Customer Service Excellence:
o Provide exceptional customer service by greeting guests warmly, taking and processing orders accurately, and addressing any concerns or issues.
o Follow SOPs for customer interaction and service to ensure consistent and high-quality experience.
o Resolve customer complaints and issues promptly and professionally, adhering to company guidelines.
2. Beverage and Food Preparation:
o Prepare and serve coffee and other beverages according to HQ recipes and SOPs.
o Ensure that all drinks and food items meet the company’s quality and presentation standards.
o Maintain cleanliness and proper operation of beverage preparation equipment, such as espresso machines and blenders.
3. Crew Supervision:
o Ensure outlet has sufficient manpower to operate the outlets through managing the outlet timetable and monitor on the staff’s attendance.
o Supervise and support crew members during shifts, ensuring adherence to SOPs and company guidelines.
o Provide training and ongoing guidance to new and existing crew members, helping them understand and follow standard procedures.
o Monitor junior crew performance, offering feedback and support to ensure high standards of work and customer service.
4. Operational Management:
o Oversee daily café operations, including opening and closing procedures, following company SOPs.
o Ensure there is an adequate opening float cash each day, coordinating with the Store Manager to verify and prepare the float before the café opens.
o Manage cash transactions, operate the cash register accurately, and handle financial transactions according to company policies.
o Work closely with the Store Manager on cash management tasks, including handling cash deposits, reconciling cash drawers, and ensuring accuracy in financial reporting.
5. Stock Take and Inventory Management:
o Conduct daily stock takes during closing shifts, ensuring accurate and timely recording of inventory levels.
o Reconcile physical stock counts with inventory records, identifying and reporting any discrepancies.
o Manage inventory control processes, including ordering and restocking supplies as needed, and ensuring accurate record-keeping.
o Ensure sufficient stocks are available to operate outlet smoothly.
o Ensure all equipment is in good condition.
o Ensure NO over ordering to avoid expired/damaged goods.
6. Reporting and Issue Resolution:
o Work closely with the Store Manager, reporting on any operational issues or challenges the outlet is facing.
o Identify, document, and communicate any equipment malfunctions, supply shortages, or other concerns impacting café operations.
o Collaborate with the Store Manager to develop and implement solutions to address reported issues.
7. Compliance and Maintenance:
o Ensure adherence to health and safety regulations, including sanitation and cleanliness standards, as outlined in company SOPs.
o Conduct regular checks of café equipment and facilities, addressing maintenance issues promptly and according to company guidelines.
o Maintain accurate records related to inventory, sales, and employee hours, following company procedures.
o The Management reserves the right to make any adjustments to the current job description as and when the Management deem necessary.
o Assist in adhoc tasks assigned by Superior from time to time.