IT HELPDESK

Duties & Responsibilities
* Provide enterprise-level assistance to our outlet with ticketing system, you will diagnose and troubleshoot software and hardware problems remotely. Those required on side report the case to internal support team or external vendor support and monitor till issue resolve. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problem
* Has good learning attitude
* Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
* To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.
*Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
* Troubleshooting system and network problems and diagnosing and solving hardware or software faults
* Providing support, including procedural documentation and relevant reports.
* Following diagrams and written instructions to repair a fault or set up a system.
* Supporting the roll-out of new system and applications.
* Working continuously on a task until completion (or referral to third parties, if appropriate).
* Review diagnostics and assess the functionality and efficiency of systems
* Determine rationale and methods for upgrading company network software programs each time an update is released.
* Ensure task schedule are on track resolve with regular updates.

Requirement
*Required shift work.
* Health check daily application and the data updates
* Experience on POS hardware and software.
* Experience and MDM and IT management software.
* Experience on remote application
* Comprehensive understanding of network architecture and client/server technology
* Experience POS software and hardware devices.
* Experience on SQL query
* Experience and MDM and IT management software.
* Has 1+ years of experience in, network topology & security and retail equipment’s.

  Employment Type:  Permanent (Full Time)

  Industry:  Retail / Wholesale Trading / Property

  Spoken Language:  Malay, English

  Written Language:  Malay, English