IT TECHNICAL SUPPORT EXECUTIVE

Duties & Responsibilities
Provide enterprise-level assistance to our user and outlet. You will diagnose and troubleshoot software and hardware problems and help user to install applications and programs. Monitor and maintain the POS hardware and software, computer systems, Server, and networks of organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problem.

Job Requirements
* Comprehensive understanding of network architecture and client/server technology
* Experience with Firewall Palo Alto , SonicWALL , Cisco meraki .
Server and other network security devices.
* Hands-on experience with Windows 10 and Windows Server 2012 onward operating systems, patching, backup/restore, monitoring and other management/administration Software and components
* Experience POS software and hardware devices.
* Experience on SQL databases management such as backup, recovery, and maintenance.
* Experience and MDM and IT management software.
* Has 2+ years of experience in, network topology & security and retail equipment’s.
* Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
* Troubleshooting system and network problems and diagnosing and solving hardware or software faults
* Providing support, including procedural documentation and relevant reports.
* Following diagrams and written instructions to repair a fault or set up a system.
* Supporting the roll-out of new system and applications.
* Responding within agreed time limits to the tickets
* Working continuously on a task until completion (or referral to third parties, if appropriate).
* Rapidly establishing a good working relationship with customers and other professionals.
* Review diagnostics and assess the functionality and efficiency of systems
* Determine rationale and methods for upgrading company network software programs each time an update is released.
* Ensure task schedule are on track resolve with regular updates.

  Employment Type:  Permanent (Full Time)

  Industry:  Retail / Wholesale Trading / Property

  Spoken Language:  Malay, English

  Written Language:  Malay, English