Job Responsibilities:
- Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
- Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedback.
- Respond to the feedback within the stipulated time frame given by the management.
- Maintaining positive, empathetic, and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
- Compiling the monthly customer careline report for management report audit.
- Keeping records of customer interactions, comments, and feedbacks.
- Assist in marketing operations. E.g. allocate marketing materials to outlet., raise Sales Order, raise PR.
- Assist in developing & handling marketing materials.
- Handles administrative tasks for marketing team.