Duties & ResponsibilitiesPrimary: • Responsible for all training executions in the outlet level. • Work closely with the Training Executive to ensure information and any communications are delivered consistently to the outlets. • Conduct new outlet opening training to identify gap and work with store teams to ensure all staff are trained. • Conduct other trainings such as refresher/basic operations/new product/new services training for all outlet teams. • Support the Training Executive in the development and updating of the training program materials and documents. • Train and develop in-store Field Trainers to carry out in-store training by providing coaching and conducting regular follow up. • Follow up on all new joiners to ensure that On-The-Job training is completed and acknowledge by the Store Manager. • Prepare summarized training reports of training conducted. Secondary: • Manage and maintain training centres and equipment’s to ensure all are in clean, and good condition. • Maintain and organize training records to ensure records are accurate and compliance are met. • Any other duties assigned by the management.
Job Requirements• Minimum Diploma in Business Admin/Management or any related field. • At least 3 year(s) of experience in training/learning and development. • Experience in retail operations and soft skills training. • Proficient in MS Office. • Possess own transport, and must be willing to travel domestically. • Experience working in retail and/or F&B industry. • Ability to maintain positive environment in the workplace. • Good verbal and written communication skills.
Spoken Language: Malay, English
Written Language: Malay, English