Duties & Responsibilities
- Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
- Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedbacks.
- Respond to the feedbacks within the stipulated time frame given by the management.
- Maintaining positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
- Compiling the monthly customer careline report for management report audit.
- Keeping records of customer interactions, comments and feedbacks
- Diploma in any field. Preferably degree in Retailing, customer relation, public relation etc.
- Fast and proactive response attitude towards feedbacks and enquiry received.
- Experience in retail operations, customer service, helpdesk. Knowledge in F&B handling, e-commerce services.